FAQs
All prices are in USD.
I just placed an order, when will it ship?
Please allow 24-48 hours production time for your order to ship out, average shipping times are 7-10 business days excluding holidays.
Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us at support@cannawondernj.com
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at support@cannawondernj.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days. Longer times if shipped from other than the US.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to support@cannawondernj.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
Candle FAQ's
What defines a clean candle?
A clean candle is 100% phalate, lead and CMR free product. We produce clean hand crafted candles having excluded the use of any wax, wick, fragrance or essential oil that may contain carcinogenic properties that are dangerous for you and your family.
Does a clean candle burn or smell differently?
Yes, the fragrance from a clean candle is welcoming and not heavily perfumed with carcinogenic fragrance oil synthetics . A clean candle delivers a more pleasant and inviting experience.
Why do you use wood and cotton wicks?
Depending on the size of the candle vessel we alternate the use of cotton or wood wicks. The wood wick offers a very slow burn on larger vessels and preserves the essential & fragrance oils longer. Some candles may have either version of wood or cotton depending on availability. Both will deliver a safe and clean burn with the required trimming.
Why do wood wicks extinguish themselves when first lighting?
Wood wicks take longer to lite. Upon initially lighting the wood wick it will self-extinguish until the wood is fully burning. Apply a 5-second flame to the wood when first lighting. Repeat 2-3 second flame as necessary until the wood is lit. Once the wood is thoroughly lit, it will no longer extinguish itself. The wood wick offers a very slow burn and unique crackle that preserves the essential & fragrance oils.
Are the dried botanicals natural?
Yes, 100% NATURAL FLOWERS - No artificial colorant, without additives, naturally dried, retaining the scent and color of the original flowers. We do our best to ensure that you will get pure natural dried flowers every time. Botanicals used may vary depending on availability. All candles (standard & gift) are adorned with dried botanicals. Botanicals may become dislodge during shipment and can be easily placed back into the candle.
Can I order a non-CBD candle?
Yes.
How long should I burn a candle?
4-5 hours recommended- Extended burning of 4+ hours could result in the residual build up on the wick, or over consumption of wax & oils prematurely. If extended burn time is desired extinguish the flame and trim the wick carefully to avoid hot wax contact . Relight and enjoy!
How often should I trim the wick?
Trimming is necessary before each burning session to remove residual build up from the wick, reduce soot and to prevent mushrooming of the wick. Before burning always remove the small black bead that forms at the tip of the wick.
What if i don't like the fragrance of my candle?
While we understand this could occur we have listed the fragrance notes of each candle to help set the expectation of scents to be delivered. We do not offer exchange or returns on fragrances .
Will CBD infusion cause intoxication?
Cannabis/ CBD candles do not get you high. When using a CBD candle the cannabinoid's healing properties maybe emitted into the air when burned. This in turn aids to help calm you down, relax you, and ease the mind.
Are CBD infused candles safe for my pets?
Yes, just like humans our pets benefit from the use of CBD products as well.
Are CBD infused candles safe for my family?
Yes .
When should I place crystals inside of the candle?
It is recommended to add crystals before lighting to reduce the possibility of splattering the melted wax. However, crystals can be added before or after lighting of the candle. Be sure to avoid splashing if adding crystals to melted wax. Always use caution when a generous pool of melted wax is present to avoid hot wax contact.
What should I do if my candle wick is all gone but there is still wax left
Candles tend to leave behind a small portion of wax once its finally extinguished. A dry paper towel can remove most remaining wax while warm soapy water will wash away all residual wax.
Can I keep my candle vessel after the wax is all gone?
Our vessels are for the keeping. We offer decorative candles that are accents to your space. They can be repurposed or reused with our *refill options coming Winter 2024 (*candle drop ins).
Be sure to subscribe to be in the know for all new products and fragrances.